{"id":8176,"date":"2026-04-30T22:45:42","date_gmt":"2026-05-01T02:45:42","guid":{"rendered":"https:\/\/staging.banglataste.com\/?page_id=8176"},"modified":"2026-05-01T02:10:30","modified_gmt":"2026-05-01T06:10:30","slug":"storepolicies","status":"publish","type":"page","link":"https:\/\/staging.banglataste.com\/en\/storepolicies\/","title":{"rendered":"Store Policies"},"content":{"rendered":"\t\t
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BanglaTaste.com Restaurant Delivery, Refund, Cancellation & Exchange Policy<\/span><\/span><\/span><\/p>\n

Shipping Policy<\/h1>\n

Participating restaurants on BanglaTaste.com offer multiple order fulfillment options to customers across their serviceable regions, depending on restaurant participation, service availability, and customer location.<\/p>\n

Available Fulfillment Methods:<\/p>\n

\u2022 Third-Party Delivery Services
\u2022 Store Delivery (where offered directly by the restaurant)
\u2022 Free Pickup \/ Customer Pickup<\/p>\n

Delivery Terms:<\/p>\n

\u2022 Available delivery or pickup methods are determined by each participating restaurant and may vary by location.
\u2022 Delivery zones are based on restaurant-defined service areas and\/or third-party courier coverage.
\u2022 Estimated delivery times may vary depending on restaurant preparation time, courier availability, traffic conditions, weather, and order volume.
\u2022 Delivery fees are calculated at checkout based on the selected delivery method and applicable distance.
\u2022 Orders outside serviceable delivery zones may be declined or canceled.<\/p>\n

Pickup Terms:<\/p>\n

\u2022 Customers selecting Free Pickup must provide preferred pickup timing or relevant instructions in the Order Notes section during checkout.
\u2022 Pickup availability is subject to restaurant operating hours and preparation time.
\u2022 Customers are responsible for timely order collection.<\/p>\n

Third-Party Delivery Disclaimer:<\/p>\n

\u2022 Delivery services fulfilled by third-party delivery providers are subject to external courier availability, operational limitations, and service conditions.
\u2022 Participating restaurants are responsible for proper food preparation, order accuracy, and packaging prior to handoff.
\u2022 Once an order has been transferred to a third-party delivery provider, responsibility for delivery execution, courier conduct, transit delays, and delivery-related issues rests with the external courier provider.
\u2022 BanglaTaste.com serves as a marketplace facilitator and customer support platform and is not directly responsible for third-party delivery failures, delays, damages, or courier misconduct.<\/p>\n

General Terms:<\/p>\n

\u2022 BanglaTaste.com serves as a marketplace platform facilitating restaurant visibility, ordering, and customer support.
\u2022 Participating restaurants retain control over available fulfillment methods and operational decisions.
\u2022 BanglaTaste.com and participating restaurants reserve the right to modify delivery availability based on operational needs, safety concerns, or service limitations.<\/p>\n

Refund Policy<\/h1>\n

BanglaTaste.com and participating restaurants value customer satisfaction. This Refund Policy complies with applicable Ontario consumer protection principles while recognizing that prepared food is perishable and generally non-returnable except under qualifying circumstances.<\/p>\n

Refund Eligibility:<\/p>\n

\u2022 Incorrect food prepared by the restaurant
\u2022 Missing food items
\u2022 Damaged food caused prior to courier handoff
\u2022 Unsafe, spoiled, or contaminated food
\u2022 Significant food quality concerns
\u2022 Major preparation errors by the restaurant<\/p>\n

Third-Party Delivery Disclaimer:<\/p>\n

\u2022 Participating restaurants are responsible for food preparation, order accuracy, and packaging prior to courier handoff.
\u2022 Third-party delivery providers are responsible for delivery execution after pickup.
\u2022 BanglaTaste.com acts solely as a marketplace facilitator and customer support platform.<\/p>\n

Refund Responsibility:<\/p>\n

\u2022 Restaurant-issued refunds may apply for wrong food, missing items, food safety concerns, or preparation-related quality issues.
\u2022 Third-party delivery providers may be responsible for delivery mishandling or courier-caused damages.<\/p>\n

Non-Refundable Situations:<\/p>\n

\u2022 Customer change of mind after preparation begins
\u2022 Minor taste preference dissatisfaction
\u2022 Incorrect customer-entered delivery details
\u2022 Pickup orders not collected on time<\/p>\n

Refund Request Process:<\/p>\n

\u2022 Refund requests should be submitted within 24 hours of order completion.
\u2022 Supporting documentation may be required.
\u2022 Requests are reviewed case-by-case.<\/p>\n

Refund Processing Time:<\/p>\n

\u2022 Requests are typically reviewed within 1\u20133 business days.
\u2022 Approved refunds may take approximately 5\u201310 business days depending on payment processor timelines.<\/p>\n

Refund Method:<\/p>\n

\u2022 Original payment refund
\u2022 Partial refund
\u2022 Store credit
\u2022 Replacement order<\/p>\n

Cancellation \/ Return \/ Exchange Policy<\/h1>\n

BanglaTaste.com and participating restaurants strive to provide accurate, safe, and high-quality food service.<\/p>\n

Order Cancellation Policy:<\/p>\n

\u2022 Orders may be canceled only before food preparation has begun.
\u2022 Once preparation starts, cancellations may be denied.
\u2022 Orders handed off to third-party delivery providers may not be canceled.<\/p>\n

Return Policy:<\/p>\n

\u2022 Due to food safety regulations, prepared food items are generally non-returnable.
\u2022 Returns may only be considered for verified unsafe food, incorrect food, or significant product defects.<\/p>\n

Exchange \/ Replacement Policy:<\/p>\n

\u2022 Exchanges, replacements, or store credits may be considered for verified wrong orders, missing items, damaged food, or unsafe food.<\/p>\n

Customer Responsibilities:<\/p>\n

\u2022 Customers must provide accurate delivery information and be available for delivery or pickup.<\/p>\n

General Disclaimer:<\/p>\n

\u2022 BanglaTaste.com acts as a marketplace facilitator and customer support platform.
\u2022 Participating restaurants retain responsibility for food preparation and order accuracy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

BanglaTaste.com Restaurant Delivery, Refund, Cancellation & Exchange Policy Shipping Policy Participating restaurants on BanglaTaste.com offer multiple order fulfillment options to customers across their serviceable regions, depending on restaurant participation, service availability, and customer location. Available Fulfillment Methods: \u2022 Third-Party Delivery Services\u2022 Store Delivery (where offered directly by the restaurant)\u2022 Free Pickup \/ Customer Pickup Delivery […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-8176","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/staging.banglataste.com\/en\/wp-json\/wp\/v2\/pages\/8176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.banglataste.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.banglataste.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.banglataste.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.banglataste.com\/en\/wp-json\/wp\/v2\/comments?post=8176"}],"version-history":[{"count":4,"href":"https:\/\/staging.banglataste.com\/en\/wp-json\/wp\/v2\/pages\/8176\/revisions"}],"predecessor-version":[{"id":8182,"href":"https:\/\/staging.banglataste.com\/en\/wp-json\/wp\/v2\/pages\/8176\/revisions\/8182"}],"wp:attachment":[{"href":"https:\/\/staging.banglataste.com\/en\/wp-json\/wp\/v2\/media?parent=8176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}