Madinah Premium Lamb Boti

Madinah Premium Lamb Boti

$14.99

Tender lamb cubes marinated in spices and grilled to perfection.

রেস্তোরাঁ: মদিনা প্রিমিয়াম
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মদিনা প্রিমিয়াম
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শিপিং নীতি

Shipping Policy

Madinah Premium Grill, in partnership with BanglaTaste.com, offers multiple order fulfillment options to customers across the Greater Toronto Area (GTA), depending on restaurant participation, service availability, and customer location.

Available Fulfillment Methods:

  • Third-Party Delivery Services

  • Store Delivery (where offered directly by the restaurant)

  • Free Pickup / Customer Pickup

Delivery Terms:

  • Available delivery or pickup methods are determined by the restaurant and may vary by location.

  • Delivery zones are based on restaurant-defined service areas and/or third-party courier coverage.

  • Estimated delivery times may vary depending on:

    • Restaurant preparation time

    • Courier availability

    • Traffic conditions

    • Weather

    • Order volume

  • Delivery fees are calculated at checkout based on the selected delivery method and applicable distance.

  • Orders outside serviceable delivery zones may be declined or canceled.

Pickup Terms:

  • Customers selecting Free Pickup must provide preferred pickup timing or relevant instructions in the Order Notes section during checkout.

  • Pickup availability is subject to restaurant operating hours and preparation time.

  • Customers are responsible for timely order collection.

Third-Party Delivery Disclaimer:

  • Delivery services fulfilled by third-party delivery providers are subject to external courier availability, operational limitations, and service conditions.

  • Madinah Premium Grill is responsible for proper food preparation, order accuracy, and packaging prior to handoff.

  • Once an order has been transferred to a third-party delivery provider, responsibility for delivery execution, courier conduct, transit delays, and delivery-related issues rests with the external courier provider.

  • BanglaTaste.com serves as a marketplace facilitator and customer support platform and is not directly responsible for third-party delivery failures, delays, damages, or courier misconduct.

  • Any delivery-related disputes involving third-party providers may be subject to the policies and operational limitations of the applicable courier service.

General Terms:

  • BanglaTaste.com serves as a marketplace platform facilitating restaurant visibility, ordering, and customer support.

  • Participating restaurants retain control over available fulfillment methods and operational decisions.

  • BanglaTaste.com and the restaurant reserve the right to modify delivery availability based on operational needs, safety concerns, or service limitations.

  • Service availability may change without prior notice depending on operational or external conditions.

রিফান্ড নীতি

Refund Policy

At Madinah Premium Grill, in partnership with BanglaTaste.com, customer satisfaction is important. This Refund Policy complies with applicable Ontario consumer protection principles while recognizing that prepared food is perishable and generally non-returnable except under qualifying circumstances.

Refund Eligibility:

Refunds, replacements, or credits may be considered for verified issues including:

  • Incorrect food prepared by the restaurant

  • Missing food items

  • Damaged food caused prior to courier handoff

  • Unsafe, spoiled, or contaminated food

  • Significant food quality concerns

  • Major preparation errors by the restaurant

  • Verified fulfillment failures directly caused by the restaurant

Third-Party Delivery Disclaimer:

For orders fulfilled through third-party delivery providers:

  • Madinah Premium Grill is responsible for food preparation, order accuracy, and packaging prior to courier handoff.

  • Third-party delivery providers are responsible for delivery execution after pickup, including:

    • Delivery delays

    • Wrong address delivery

    • Lost orders

    • Courier mishandling

    • Delivery-related damages

  • BanglaTaste.com acts solely as a marketplace facilitator and customer support platform.

  • BanglaTaste.com is not directly responsible for:

    • Restaurant food preparation failures

    • Vendor food safety issues

    • Third-party delivery failures

    • Courier misconduct or service disruptions

Refund Responsibility:

Restaurant-issued refunds may apply for:

  • Wrong food

  • Missing items

  • Food safety concerns

  • Preparation-related quality issues

Third-party delivery providers may be responsible for:

  • Delivery mishandling

  • Delivery failures

  • Lost orders after courier pickup

  • Courier-caused damages

Non-Refundable Situations:

Refunds generally will not be issued for:

  • Customer change of mind after preparation begins

  • Minor taste or preference dissatisfaction

  • Customer-entered incorrect delivery details

  • Pickup orders not collected on time

  • Delays outside restaurant control

  • Minor presentation differences not affecting order integrity or safety

Refund Request Process:

  • Refund requests should be submitted within 24 hours of order completion

  • Customers may be required to provide:

    • Order number

    • Supporting photos

    • Description of issue

  • Refund requests are reviewed case-by-case

Refund Processing Time:

  • Refund requests are typically reviewed within 1–3 business days

  • Once approved, refunds may take approximately 5–10 business days to appear on the original payment method, depending on the customer’s financial institution or payment processor

  • Replacement orders or store credits may be processed faster at the discretion of the restaurant

Refund Method:

Approved resolutions may include:

  • Original payment refund

  • Partial refund

  • Store credit

  • Replacement order

At the discretion of the restaurant and/or applicable service provider.

Ontario Consumer Rights:

This policy does not limit consumer protections available under Ontario law regarding unsafe, misrepresented, or materially defective food products.

General Disclaimer:

  • BanglaTaste.com reserves the right to investigate disputes, enforce vendor compliance, and facilitate customer support

  • Participating restaurants retain primary responsibility for food quality and preparation

  • Third-party service providers retain responsibility for delivery execution after order handoff.

Cancellation / Return / Exchange Policy

Cancellation / Return / Exchange Policy

At Madinah Premium Grill, in partnership with BanglaTaste.com, we strive to provide accurate, safe, and high-quality food service. Due to the perishable nature of prepared food products, cancellation, return, and exchange policies are subject to operational and food safety limitations.

Order Cancellation Policy:

  • Orders may be canceled only before food preparation has begun.

  • Once restaurant preparation has started, cancellations may be denied.

  • Orders that have already been handed off to third-party delivery providers may not be canceled.

  • Free pickup orders may be canceled only before preparation begins.

  • Approved cancellations may be eligible for full or partial refunds depending on the stage of fulfillment.

Return Policy:

  • Due to food safety regulations, prepared food items are generally non-returnable.

  • Returns will not typically be accepted for:

    • Change of mind

    • Taste preference dissatisfaction

    • Late pickups

    • Minor presentation issues

  • Returns may only be considered in verified situations involving:

    • Unsafe food

    • Incorrect food

    • Missing major items

    • Significant product defects

Exchange / Replacement Policy:

Exchanges, replacements, or store credits may be considered for verified cases including:

  • Wrong order received

  • Missing items

  • Damaged food

  • Unsafe or spoiled food

  • Significant preparation errors

All exchange or replacement requests are reviewed case-by-case.

Third-Party Delivery Disclaimer:

  • Once an order has been transferred to a third-party delivery provider, delivery execution responsibility rests with the external courier service.

  • BanglaTaste.com and Madinah Premium Grill are not directly responsible for:

    • Courier delays

    • Wrong address delivery by courier

    • Courier mishandling

    • Lost deliveries after handoff

  • Delivery-related cancellation or compensation may be subject to third-party provider policies.

Customer Responsibilities:

  • Customers are responsible for:

    • Providing accurate delivery information

    • Being available for delivery or pickup

    • Entering pickup instructions where applicable

  • Failure to provide accurate order details may affect refund or cancellation eligibility.

Processing Time:

  • Cancellation and exchange requests are typically reviewed within 1–3 business days

  • Approved refunds may take approximately 5–10 business days depending on payment processor timelines

  • Replacement orders or store credits may be processed more quickly where applicable

General Disclaimer:

  • BanglaTaste.com acts as a marketplace facilitator and customer support platform

  • Participating restaurants retain responsibility for food preparation and order accuracy

  • BanglaTaste.com reserves the right to investigate disputes, enforce vendor compliance, and suspend vendors for repeated service failures or food safety concerns.

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